Terms, Delivery & Returns

Delivery Charges

Standard UK Delivery: £2.50
Express UK Delivery: £8.55
Europe: £13.50
Rest of the World: Variable (please contact us for a quote with item and quantity)
 
Despatch Timescale

All our products unless specified in the description are made to order. We try and despatch as quickly as possible but please allow 20 working days.  If you need your order sooner than this please use the express shipping option and if you need it within 5 working days please contact us first to discuss.  If in doubt please call first.
 
Missed Delivery

Your order should be delivered within 3 days of despatch where Royal Mail is used and next day after despatch with DPD or UK Mail.  Should you not be in to receive your order on the day of delivery it is your responsibility to arrange re-delivery or collect it as soon as possible. 

We accept no liability for non delivery due to the recipient not being available or if the product becomes unsuitable as a result of non-delivery or is returned due to not being called for by the recipient.

Please also note that whilst we make every effort to have your order delivered on time we do not run the courier services or Royal Mail and once your parcel is with them we no longer have control over it.  Whilst 99.9% of parcels arrive on time sometimes things do go wrong and your order could be delayed or lost but we will do everything we can to ensure a replacement gets to you in time, once you have received your tracking number please keep an eye on it and don't leave it too late to report a problem.
 
Damage & Returns

We hope your order is to your complete satisfaction.  

Please report any damage on the day of delivery, please contact us by email providing supporting photographs of the damage and we will advise you of the next steps.

Some items are non-refundable if you change your mind:
  • anything personalised or custom made which we cannot resell.
  • perishable products
 
Customs

Items for delivery outside of the EU can be subject to import duties and taxes.  This is levied by your country and is out of our control.  The recipient is responsible for this payment should it become due.


Item Description, Images & Sizing

All descriptions and sizes are specified as accurately as possible, if in doubt please contact us to discuss further.

Although we make every effort to display the colours accurately, we cannot account for your computer's colour settings and therefore the colour of the item received may differ slightly to that displayed on your computer screen.


Personalisation

It is your responsibility to provide accurate personalisation as we will cut and paste your text onto the product.  Any mis-spellings not advised before going to print will not be entitled to a refund.    Please capitalise names but do not use BLOCK CAPITALS in your personalisation as this does not translate well into a lot of fonts.


Reviews & Photos

By providing your review and any photos showcasing our product you agree to the use of them on our website and social media.


Dietary & Allergy Info

Please see out Product information page for details.
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